Do you qualify to be a Quest client?
Quest Food Exchange collaborates with communities to ensure that client can have a dignified shopping experience and access healthy and affordable grocery items, household items and personal care products.
All Individuals and charitable organizations, including children and families, immigrants, refugees, seniors with limited financial resources, people on disability allowance and others who are consistently classified and meet the low income criteria qualify to obtain a Quest client card and be eligible to shop in a Quest not-for-profit grocery market.
To obtain a client card:
You must be referred by a local charity, non-profit organization, school, church, healthcare practitioner or a certified professional.
Alternatively you can call or text 2-1-1 and ask an agent to provide you information on the nearest social service agency.
Individuals with ID from the Food Bank or individuals that receive income assistance from the Ministry of Social Development and Poverty Reduction NO longer require a referral from a social service agency. Please present the following documents to any of the Quest’s markets, and you will be provided with a Quest Customer Card.
– Food Bank ID
– Income Assistance: Confirmation of Assistance
Process to refer a client to Quest:
You must be a local charity, non-profit organization, school, church, healthcare practitioner or a certified professional to refer a client to shop at Quest not-for-profit grocery markets.
Please email referral with the following information to the market where your client will pick up their card (email addresses for each location provided below). Please do not email multiple referrals to all markets or your request will not be processed. Client cards can be used to shop in any of our not-for-profit markets.
Please tell your client to come pick up their card after 48 hours (2 business days) from M-F from 9 a.m. to 3 p.m. and bring an ID with them to be presented at the time of client card pick-up. Quest will not send emails letting you know that the card is ready.
- Subject Line: Client Referral
- Body of Email: Client Last Name, First Name
- Signature Line: Organization’s name and case manager’s name
To ensure your email referral meets Quest’s guidelines, the email must be sent from the official email address of the referring organization (please do not use a personal email address to send in a request).