Access Food

Do you qualify to be a Quest client?

Quest Food Exchange collaborates with communities to ensure that client can have a dignified shopping experience and access healthy and affordable grocery items, household items and personal care products.

All Individuals and charitable organizations, including children and families, immigrants, refugees, seniors with limited financial resources, people on disability allowance and others who are consistently classified and meet the low income criteria qualify to obtain a Quest client card and be eligible to shop in a Quest not-for-profit grocery market.

To obtain a client card:

You must be referred by a local charity, non-profit organization, school, church, healthcare practitioner or a certified professional.

Alternatively you can call or text 2-1-1  and ask an agent to provide you information on the nearest social service agency.

Process to refer a client to Quest:

You must be a local charity, non-profit organization, school, church, healthcare practitioner or a certified professional to refer a client to shop at Quest not-for-profit grocery markets.

Please email referral with the following information to the market where your client will pick up their card (email addresses for each location provided below). Please do not email multiple referrals to all markets or your request will not be processed. Client cards can be used to shop in any of our not-for-profit markets.

Please tell your client to come pick up their card after 48 hours (2 business days) from M-F from 9 a.m. to 3 p.m. and bring an ID with them to be presented at the time of client card pick-up. Quest will not send emails letting you know that the card is ready.

  1. Subject Line: Client Referral
  2. Body of Email: Client Last Name, First Name
  3. Signature Line: Organization’s name and case manager’s name

To ensure your email referral meets Quest’s guidelines, the email must be sent from the official email address of the referring organization (please do not use a personal email address to send in a request).

Dundas – [email protected]

Burnaby – [email protected]

North Vancouver – [email protected]

Surrey – [email protected]

Hastings – [email protected]

Markets Opening hours and locations

Vancouver - 2020 Dundas Street

Tel: 604-602-0186
Hours of Operation:
Monday – Friday: 9am – 5:45pm
Saturday: 9am – 3:45pm
Sunday and Holidays: Closed

Vancouver - 611 E. Hastings

Tel: 604-605-0735
Hours of Operation:
Monday & Saturday: 9am – 3:45pm
Tuesday – Friday: 9am – 5:45pm
Sunday and Holidays: Closed

Surrey - 13890 104 Avenue

Tel: 604-588-3476
Hours of Operation:
Monday – Friday: 9am – 5:45pm
Sunday – 12am – 4pm
Holidays: Closed

Burnaby - 7753 6th Street

Tel: 604-553-0636
Hours of Operation:
Monday – Friday: 9am – 5:45pm
Saturday: 9am – 3:45pm
Sunday – 10am – 3pm
Holidays: Closed

North Van. - 167 1st Street East

(Market Entrance from Lolo Lane)
Tel: 604-566-0110
Hours of Operation:
Monday – Friday: 9am – 5:45pm
Saturday: 9am – 3:45pm
Sunday and Holidays: Closed